In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

With PotsnPans credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

• HDFC
• Citi
• ICICI
• Kotak
• Axis
• Induslnd
• SBI
• Standard Chartered
• HSBC

Banks	Supports 18 & 24 months tenure	Minimum order value to avail 18 & 24 months EMI options
HDFC	Yes	₹ 10,000
Citi	Yes	₹ 10,000
ICICI	Yes	₹ 10,000
Kotak	Yes	₹ 4,000
Axis	Yes	₹ 4,000
IndusInd	Yes	₹ 4,000
SBI	No	NA
Standard Chartered	Yes	₹ 4,000
HSBC	No	NA

You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, PotsnPans Gift Cards, and Netbanking. Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.

You could see different prices for the same product, as it could be listed by many Sellers.

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to infringement@potsnpans.com,

• Identification or description of the copyrighted work/ trademark that has been infringed.
• Clear identification or description of where the material that you claim is infringing is located on www.potsnpans.com with adequate particulars.
• Product ID / website links of infringing products (in case of copyright infringement). Potsnpans is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
• Your address, telephone number, and email address.
• A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
• A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement)
• Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

Login to get help with your issues. Customer satisfaction is our highest priority.

A greyed out and disabled 'Cancel' button can mean any one of the following:

1. 1. The item has been delivered already
OR
2. 2. The item is non-refundable (e.g. Gift Card)